Policies

Sessions are booked and paid for in advance. If you need to move a session, you can reschedule free of charge up to 24 hours before the start time using the link in your booking confirmation, or by messaging us on WhatsApp.

All bookings are non-refundable. Cancellations, including those made with more than 24 hours notice, and sessions you do not join are not refunded, because the time was held for you. Cancellations with less than 24 hours notice cannot be rescheduled either.

If we have to cancel a session for any reason, we will offer you a new time.

Check-in plans are paid upfront for one month at a time. There is no auto-debit or recurring charge; you choose whether to renew at the end of each month. Sessions not used within the month lapse and do not carry over.

The Feel Good Centre offers one-to-one listening sessions. These are supportive conversations, not therapy, counselling, medical care or crisis support, and nothing said in a session should be taken as professional or clinical advice.

If you are in immediate danger or thinking about harming yourself, please contact local emergency services or a crisis helpline right away. Our sessions are not designed for emergencies.

Sessions are held on video call at the time you booked. Please join on time; a session that starts late still ends at the scheduled time. You must be 18 or older to book, or have a parent or guardian book on your behalf.

Prices are shown in Indian rupees and include all applicable charges. Payment is collected securely by Razorpay at the time of booking. We do not see or store your card, UPI or bank details.

We may decline or end a session if a participant is abusive or if the conversation is clearly outside what a listening session can safely hold.

What you share in a session stays in the session. Nothing is recorded, nothing is written up, and nothing is repeated to anyone, unless the law requires it or someone is in immediate danger.

To run a booking we collect your name, email address and mobile number, and any note you choose to leave. These are used to confirm your session, send reminders and reach you if something changes. They are not sold or shared for marketing.

Payments are processed by Razorpay, which handles your payment details under its own privacy policy. We receive only a confirmation that a payment succeeded, along with a payment reference.

Scheduling is handled through our calendar provider, which stores the booking time and the contact details you enter. Form submissions on this website are emailed to us and kept only as long as needed to respond.

You can ask us at any time to see, correct or delete the information we hold about you. Write to us from the contact page and we will respond within a few working days.